VOIP

A solution that’s ideal for a branch office, head office & contact centres.

The great thing about VOIP is that it is mainly centrally managed. It means that for clients, a system can easily be up or down scaled with minimal disruption and cost to the end user. VOIP uses an internet connection – but it works as an ordinary telephone would. The systems carry some of the best functions and facilities that a traditional phone system has – apart from the fact that they are stored centrally.

Our VOIP telephony product is helping our clients save operational costs by removing the expense of ISDN/Copper and on-premise phone system installation and maintenance. Additionally, our solution offers free calls to 01,02 and 03 numbers and UK mobiles with a pooled fair use policy of 2000 minutes for landlines and 2000 minutes separately itemised for mobiles which is an industry leading, best in class offer from our upstream provider, Gamma, that is only available via their accredited partners such as Force36 Limited.

Our phone system deployment requires simply 40Kbps/40Kbps per channel of internet bandwidth meaning that even an ADSL2+ circuit will support a small branch deployment and that’s it, no phone system hardware PBX and, even better, no long lead times for installation. Typically we can get a phone system deployment up and running within a week or so.

Live monitoring via Akixi can be integrated for contact centre deployments allowing for live call statistic reporting and even call board display.

All handsets sit on the same ‘phone system’ regardless of their geographical location, meaning that 3 or 4 digit extension dialling, call transfers and call management is possible between sites and in the event of a local failure of power or broadband an automated DR facility will automatically re-route inbound calls to pre-determined numbers of your choice including mobiles or another site on the system for example.

Features you can easily control – Horizon puts you in complete control of your phone system and comes with an extensive range of call handling and management features, all operated through an easy-to-use web interface.

Empower your staff with ‘one number anywhere’ – Horizon conveniently integrates your fixed and mobile capabilities so that you never miss a call. Callers need only dial one number to reach your desk phone and mobile phone simultaneously; ongoing calls can be moved seamlessly from one device to another without hanging up and a single voicemail box can be accessed from any device.
An on-demand service with no hidden costs – As Horizon is hosted on your behalf, you only pay for what you need on a simple per-seat basis. As you’re not buying a PBX, there’s no major hardware investment and no financing costs to consider.
Lower call costs – Horizon offers all the cost benefits of IP telephony including free site-to-site calls and cheaper call rates. If you use Horizon together with our mobile services you benefit from free calls between your fixed and mobile devices.
Enables flexible working – Horizon helps businesses become more efficient by enabling flexible work environments through hot-desking, home working, and extending the service to mobile devices.
Number choice – You have total flexibility with the numbers you want to use. You can keep your existing numbers or get new numbers. Extend your business reach and use any local area number no matter where you are located. Have a London number in Leeds!
A business continuity solution – Unexpected events such as snow, floods, strikes or utility roadworks won’t disrupt your business. Because Horizon sits in the cloud, the service provides business continuity features that allow your organisation to carry on making and taking calls, whatever the circumstances.

Working with our strategically selected networks we are able to provide Business Mobile solutions for any size of business with the same expert support from our Force36 support team. We know technology and can help guide you through the process to understand the best solution to fit your business. Whether you need a waterproof phone with a great camera or the best value phone for staff out on the road we have the expertise and knowledge to create a solution that is fit for purpose.

Which Providers?

With the mobile network industry being fierce we wanted to ensure we provide our customers with the best possible solution. To do this we needed to understand the best network nationally, and the best network for our Cambridge, Essex & London based local clients. We work with all network providers to ensure our customers have access to the most suitable network coverage matched to their usage.

Why Buy from Force36?

Knowing you can go directly to the network to purchase your business mobile phones is a well known fact. What we do differently is provide our mobile phone customers with the next level of service. Knowing they are able to call on our dedicated local support team for assistance provides them with the reassurance that when they need help they can get it. We are also part of the Apple Consultants Network. We are trained and knowledgable in Apple products and can provide you with the help and assistance you may need.

Regulatory Compliance

Force36 services operate in full compliance of Ofcom regulations for the telephony industry and implements best practise at all times. Where we fall short, we welcome feedback from customers and will do as much as possible to help resolve issues quickly. In the unlikely event that you are unhappy with our service, we are a member of CISAS (the Communication and Internet Services Adjudication Scheme. 24 Angel Gate, City Road, London EC1V 2PT. (http://www.cisas.org.uk).

SIP trunking is the fastest-growing telephony service and Force36 provides one of the UK’s leading SIP trunk solutions. It connects your site directly into the Gamma network via an IP connection to carry and terminate your inbound and outbound voice calls across the public telephone network.

Our SIP Trunks provide a highly-flexible alternative to ISDN and are compatible with all the leading IP PBX brands in the UK market, giving you peace of mind that your PBX hardware works with the network service.

Compared to ISDN, Force36 SIP Trunks are cheaper on a per-channel basis and more flexible in terms of what telephone numbers you can have and the locations in which you can have them. In addition, they are quicker to install and offer a robust business continuity service that ensures your business never loses any calls.

Our service can support connections ranging from two channels for businesses with small PBXs, with no limit on the number of channels that can be supported for large enterprises and contact centres.