Case Studies
Real results from real partnerships.
See how we've helped organisations across the UK transform their IT and achieve measurable business outcomes.
Regional Hospitality Group
30+
Locations
300+
Users
500+
Devices
73%
Fewer incidents
Challenge
Fragmented IT across 30+ locations with inconsistent security and no centralised management.
Solution
Implemented a fully managed IT ecosystem encompassing unified security, Microsoft 365, enterprise-grade communications and round-the-clock monitoring across all locations, complemented by a centralised reservations contact centre driving consistent, high-quality customer interactions.
Outcome
73% reduction in IT incidents. Single pane of glass visibility across the entire estate.
Precision Engineering Firm
99.999%
Uptime
170+
Endpoints
5
SITES
24/7
Monitoring
Challenge
As the business grew, its IT estate became increasingly complex, requiring continual adaptation to support new systems, users and operational demands.
Solution
We’ve provided long-term strategic oversight, regularly reviewing and modernising the infrastructure to ensure it remains scalable, secure and aligned with future growth.
Outcome
Stable, scalable IT delivering 99.999% uptime, reducing disruption and enabling an uplift in efficiency, with a platform ready for continued growth.
Multi Site Enterprise with Retail Offerings
5
Sites
200+
Users
24/7
INCIDENT MONITORING
1000+
ENDPOINTS
Challenge
A diverse estate spanning multiple operational environments required a cohesive IT strategy. Inconsistent network performance, reactive support and limited internal resource created challenges in maintaining reliability and supporting growth.
Solution
We delivered a structured approach to network design and deployment, rolling out a modern, managed infrastructure across all sites. Through embedded engineering support and ongoing consultancy, we provide stability, clear escalation and a scalable platform for future development.
Outcome
A unified, resilient IT environment delivering improved performance and reliability across a complex estate, with dedicated engineering support and structured escalation enabling confident day-to-day operations and future expansion.
Clinical Research Organisation
100%
Compliance
150+
Endpoints
24/7
INCIDENT REPORTING
25%
NETWORK FAULT REDUCTION
Challenge
A UK-based operation relying on US-based IT support faced delays in response times and limited access to on-the-ground technical resource. A poorly supported legacy network provider further impacted performance, leading to slow issue resolution and reduced operational efficiency.
Solution
We deployed a modern Cisco Meraki network across the environment, providing centralised management from our support operations centre. Alongside this, we delivered responsive support for change requests and day-to-day network issues, with the capability for hands-on, on-site engineering when required. We also work closely with the client’s core IT team to support wider infrastructure projects and change initiatives.
Outcome
Significantly reduced response and resolution times, with improved network stability and performance. The client now benefits from a well-managed, reliable network, backed by local engineering support and ongoing consultancy to support continuous improvement.
Saffron Security
100%
Remote capability
10+
Field engineers
0
Downtime during migration
24/7
Cloud access
Challenge
Limited mobility and no ability for engineers to work remotely, compounded by the onset of the UK pandemic lockdown.
Solution
Migrated on-premise infrastructure to a hosted Citrix cloud platform within Force36's data centre, enabling seamless remote access while maintaining familiarity for staff.
Outcome
Full remote working capability achieved. Field engineers enabled to work more effectively with cloud-based access to business systems.
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