Complaints Code of Practice

At Force36 Ltd, we are committed to delivering high-quality services and resolving any issues quickly and fairly.

If you are dissatisfied with any aspect of our service, please contact us using one of the following methods:

• Email: complaints@force36.net
• Telephone: 0345 166 7136
• Post: Force36 Ltd,
  Unit 2,
  Saffron Business Centre,
  Elizabeth Close,
  Saffron Walden,
  Essex
  CB10 2NL

Please provide as much detail as possible, including your account information and a clear description of the issue.

• We will acknowledge your complaint within 2 working days.
• We aim to resolve complaints within 10 working days.
• If we require more time, we will keep you informed of progress.

If you are not satisfied with the outcome, you may request escalation to a senior member of our team.

If your complaint remains unresolved after 8 weeks, or we issue a deadlock letter, you may refer your complaint to our ADR provider:

Ombudsman Services: Communications

They will review your case independently at no cost to you.

Website: www.ombudsman-services.org

This Complaints Code of Practice complies with the requirements set out by Ofcom.

www.ombudsman-services.org